This is exactly what it appears to be.
We get some unique requests sometimes but what we might see as crazy an agent at the time sees as essential and they desperately need our help. Using this product you can add additional fees to your order to cover those unique situations.
How to use this?
First, contact us and explain what you need. We will do everything we can to solve your dilemma. Once we come to an agreement on the additional fee you can use this to add that cost to your cart for checkout.